General Conditions

These General Conditions apply to the sale of all products that Ramiro Mata (hereinafter "the Company") through its website www.ramiromata.com (hereinafter "website") makes available to any final recipient . The use by the client of the services of the Company presupposes, in any case, adherence to the General Conditions in the version published by the Company at the moment of the purchase order. Therefore, it is convenient that the customer read the General Conditions before proceeding to make a purchase. These general conditions of sale are the only applicable and replace any other general condition, except in case of prior cancellation, express and written. The Company may occasionally modify the articles of its general conditions, so it is advisable that these be read at each visit to the website. These modifications are attributable to their publication on the Internet and could not be applied to the contracts previously concluded. Each purchase on the website is governed by the general conditions applicable on the date of the order.

These General Conditions will be governed and interpreted according to Spanish legislation in what is not expressly established. The parties, expressly waiving any other forum that may correspond, are subject, except in cases where it is not legally permitted, to the jurisdiction and competence of the Courts and Tribunals of the city of Pamplona (Spain), to the resolution of any question that may arise in relation to them.
Each user of the Company declares with full capacity to use credit cards and that they have sufficient funds for the payment of the costs that derive from the purchase. Transportation costs are not included in the prices of our products. The completion and sending of the order form is considered acceptance of the contract terms, without it being considered a commercial proposal.

Logos and brands

All the images, logos, texts and trademarks used in this website belong to their owners, being used with their consent and making reference to their products. The images are used for illustrative purposes and may not exactly match the product described.
Payment policy The Company accepts payments by bank transfer, credit card, PayPal and cash on delivery.
The bank transfer will be made using the data provided at the end of the purchase process, where it will be essential that the full name of the customer and the order number in the concept of the transfer be recorded. Once the bank confirms the transaction we will proceed to send the order, therefore, this payment method will include an additional delay to the delivery time of your order.

Payment by credit card (gateway 4B) and PayPal will be made through the corresponding secure gateways (https) provided by the entities themselves and offering privacy and confidentiality of data in compliance with current legislation. The payment against reimbursement will have an additional cost of € 4 as management expenses on the total taxable base of the order invoice. This payment method would not be accepted for destinations other than the Iberian Peninsula and the Balearic Islands or for orders over € 90.
In case of rejection of any of the transactions by the relevant entities, the sending of the order will be suspended, otherwise, the client will be notified of the preparation thereof.

Changes, withdrawals and cancellations

Change. In case the buyer wants to make a change of all or some of the items in his order, he will have a maximum period of 15 calendar days to do so and will contact us in writing indicating the order number and the full name. The items will be sent to our address. If the reason for the change is due to an error attributable to the Company, the expenses incurred will be borne by the Company, otherwise it will be the customer's responsibility. Returned items must come with the container (bag or box), labels and seals of origin, without deterioration or dirt. The box or container should be wrapped with plastic or paper, not being able to write directly on it, or stick adhesives or seals.
Withdrawal In the event that the buyer wishes to desist from his order, he may execute his right of withdrawal within a maximum period of seven (7) business days from the receipt of his order, with the simple notification in writing of his will to the Company through the filling in the form located in the "contact" section that appears on the website indicating it in the body of the message. In case of withdrawal, the return costs will be paid by the customer and we advise you to protect your items in the best way possible, as it will be responsible for any damages suffered during transport.

Once the cancellation of the order has been made, all products must be returned immediately and, in any case, within fourteen days. The risk incurred by the return is under your responsibility and at your cost. We recommend that the products be returned by a courier service so that we can verify their reception. Keep in mind that if you want to cancel or have canceled the order, you have the obligation to keep the products in the same condition they were received, that is, without having been used. The return process will be carried out according to the instructions provided by the Company.
Refunds that are not accompanied by the original invoice or purchase ticket will not be accepted.
The money paid for the products that are detailed in the canceled order will be reimbursed in the same way that the payment was made within thirty (30) days of receiving the shipment or will be replaced by other products if the customer so wishes .

If the refund is requested due to a bad state of the product, the expenses will be borne by the Company. In case the customer receives the product in poor condition due to transport, it will be replaced as soon as possible, unless the product is sold out. For this it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.

In case of non-compliance with the return of the products, we will have the right to deduct from the reimbursement the expenses incurred to recover the products.

Annulment. Once the purchase is confirmed, the customer may cancel it by contacting us as soon as possible. You can contact by accessing "Contact" on our website. For this you must indicate the full name and the order number and indicate your willingness to cancel it.

If the order has not yet left our warehouses, the cancellation of the order will not entail any cost. In case the product has left our stores, the customer must pay the shipping costs. In both cases, the amount paid by the client will be reimbursed if it has become effective.

About the products

Always follow the instructions that accompany the products and that are provided by the manufacturers. The use of the product must be conscious and under the responsibility of the manipulator. The Company is not responsible for the damages caused by incorrect handling of them. If the client requests it, the company can provide recommendations on the best use of the product for the specific case that is required.

The Company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update, even daily, products and prices based on the news of the sector to which they belong. The term and validity of the prices on products offered will always be until the end of stock.
The Company is solely engaged in marketing products manufactured by third parties which offer all the features required by Spanish law, therefore, the Company is exempt from the legal actions derived from them.
In the case of non-availability of a product, the company will contact the customer before making the shipment, to agree with it the cancellation or modification of the order. This incidence will not suppose an additional cost for the client.
All the prices of the products of this website are expressed in euros and net prices and VAT not included.
Any error in the introduction and publication on the web of a price of a product, will not be susceptible of application and in such case will be communicated in correct price to the consumer and this will decide if it cancels or not the order.

Warranty

The contractual guarantee offered is the one usually granted by the supplier in accordance with the terms of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, which recognizes the right of the consumer to repair the goods, to its replacement, to the reduction of the price and to the resolution of the contract, steps that will be free for the consumer.
The guarantee will lose its validity in case of defects or external deterioration. The consumer must inform the seller of the lack of conformity within two months of having knowledge of it.
The Company also offers a purchase invoice, the official guarantee of hair straighteners, dryers and cutting machines from 6 to 24 months according to the manufacturer.
The procedure to be followed in case of breakage of hair straightener, dryers or cutting machines will be expressly detailed when we receive notification of the incident by the client.
The shipping costs incurred will be borne by the customer both in the departure of the damaged item and in the return of the item already repaired.
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